Terms and Conditions

Brent Removal Company Terms and Conditions

These Terms and Conditions govern the provision of household, office and other removal and associated services by us to you. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Company, we, us or our means the removal service provider operating within Brent and surrounding areas.

Customer, you or your means the person, firm or organisation that requests or receives services from the Company.

Services means any removal, packing, loading, unloading, transport, storage or associated services provided by the Company.

Goods means the items, belongings, furniture or other property which are the subject of the Services.

Contract means the agreement between you and the Company for the provision of the Services, incorporating these Terms and Conditions.

2. Scope of Services

We provide residential and commercial removal services, including packing, loading, transporting, unloading and, where agreed, short term storage of Goods. Services are generally provided within Brent and nearby areas, but we may agree to operate further afield by prior agreement.

The exact scope of the Services will be confirmed in our written quotation or booking confirmation. Any Services not expressly stated in the quotation or confirmation will be considered additional and may incur extra charges.

3. Quotations

Any quotation issued by us is based on the information you provide at the time of enquiry. Quotations are normally provided free of charge and will specify whether they are binding or an estimate only.

Quotations are normally valid for a limited period from the date of issue, which will be stated in the quotation. After that, we may revise the quotation to reflect any change in costs, availability or scope of work.

We reserve the right to adjust the quoted price if any of the following occur.

Information given to us is inaccurate or incomplete.

The Services are changed by you after the quotation is given.

Access to the collection or delivery address is significantly different from what was described.

There are delays or events outside our reasonable control that increase the time or resources required to complete the Services.

Additional Goods are added or the volume or weight of Goods is greater than originally advised.

4. Booking Process

Bookings can only be made by a person aged 18 or over. By making a booking, you warrant that you have the authority to do so.

Your booking is not confirmed until we have issued a written booking confirmation. This may be sent after you accept our quotation and, where required, pay a deposit.

When making a booking, you must provide accurate and complete information, including the addresses involved, access details, parking restrictions, the nature and quantity of Goods, and any special requirements. Failure to provide accurate information may result in additional charges or delays.

You must inform us as soon as reasonably possible of any changes to your booking details. We will use reasonable efforts to accommodate changes but cannot guarantee availability or price stability.

5. Payments and Charges

Unless otherwise agreed in writing, a deposit may be required to secure your booking. The amount and due date of any deposit will be notified to you at the time of booking.

Full payment for the Services is usually due on or before the day of the removal, prior to unloading, or as otherwise stated in our quotation or invoice. We may refuse to unload Goods until payment is received in full.

We accept payment by the methods notified to you at the time of booking or in the quotation. You are responsible for ensuring that any payment method you provide is valid and has sufficient funds.

Where payment terms on invoice are agreed, you must pay in full by the stated due date. Late payment may incur interest at the statutory rate applicable to business debts in the United Kingdom, as well as reasonable administration and recovery costs.

If any sums remain unpaid, we may exercise a lien over the Goods, meaning we may retain possession of them until payment is received in full. We may also charge storage costs and, ultimately, may take steps to sell or dispose of the Goods to recover unpaid charges, in accordance with applicable law.

6. Customer Responsibilities

You are responsible for preparing your property and Goods for removal. This includes adequately packing items, securing valuables, labelling fragile items and ensuring that all Goods to be moved are ready at the agreed time.

You must ensure that suitable access and parking is available at both collection and delivery addresses and that any necessary permissions or permits are in place. Any fines or penalties arising from inadequate parking arrangements may be charged to you.

You must be present, or ensure that a responsible authorised person is present, during collection and delivery to direct the team and check Goods. If no one is present, we will move the Goods as we reasonably see fit and cannot accept liability for any loss arising from a lack of instruction.

You must not ask us to transport any items that are illegal, dangerous, perishable, explosive, corrosive or otherwise unsuitable for normal transport. You must declare any items of high value or special sensitivity in advance.

7. Cancellations and Changes

If you wish to cancel or postpone your booking, you must notify us as soon as possible. The effective date of cancellation is the date on which we receive your notice.

Cancellation charges may apply, depending on how much notice you provide.

If you cancel more than a specified number of working days before the scheduled service date, any deposit paid may be refunded, less any reasonable administrative costs, subject to the specific terms stated with your quotation.

If you cancel within a shorter notice period, part or all of the deposit may be retained and further charges may apply to reflect the loss of booking and allocated resources.

Postponements will be treated similarly to cancellations if we are unable to accommodate your new requested date or if insufficient notice is given.

We reserve the right to cancel or postpone the Services due to events beyond our reasonable control, such as extreme weather, road closures, vehicle breakdowns, staff illness, safety concerns or other unforeseen circumstances. In such cases, our liability will be limited to refunding any payments received for Services not provided, or rearranging the Services where possible.

8. Access and Parking

You must provide full and accurate information about access at both collection and delivery addresses, including any height or width restrictions, stairs, lifts, narrow roads, low bridges, or other factors that may affect our vehicles or staff.

You are responsible for arranging any necessary parking permits, reserve bays or access permissions. Where we incur parking charges, fines or penalties because of inadequate or incorrect arrangements, these costs may be passed on to you.

If access is unsafe, significantly restricted or different from what was described, we may charge extra fees to reflect the additional time or resources required, or we may refuse to complete some or all of the Services if it would put our staff, vehicles or property at risk.

9. Exclusions and Limitations of Liability

We will exercise reasonable care and skill in providing the Services. However, our liability is subject to the limitations set out in this clause.

We will not be liable for any loss or damage arising from your failure to properly pack, secure or protect Goods, unless we have expressly agreed to provide packing services for those items.

We will not be liable for loss or damage due to normal wear and tear, pre existing defects, inherent vice, gradual deterioration or manufacturing faults in Goods, or for damage to items that are fragile or not designed to be moved if we advised against moving them or you insisted they be moved against our recommendation.

We will not be liable for loss or damage arising from your failure to inform us of special requirements, high value items, restricted contents or particular sensitivities of the Goods.

We will not be liable for any financial loss, loss of profits, loss of business, loss of data, or any indirect or consequential loss arising from or in connection with the Services.

Our total liability for loss of or damage to Goods, or for any other loss you may suffer in connection with the Services, shall be limited to a reasonable amount proportionate to the contract price, unless otherwise agreed in writing or covered by a separate insurance policy.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter that cannot be excluded or limited under applicable law.

10. Insurance

We will have basic liability cover appropriate for a removal company operating in the United Kingdom. This may not replace full insurance for your Goods.

You are strongly advised to check whether your existing household, business or contents insurance covers removal and transit, and to arrange additional insurance if required. We can provide information about available cover on request, but you are responsible for ensuring that any insurance is sufficient for your needs.

11. Damage to Premises

We will take reasonable care to avoid damage to your property, including floors, walls, doors and fixtures, while carrying out the Services.

If damage occurs to premises as a direct result of our negligence, you must note this with our team at the time of occurrence where possible and provide written details as soon as reasonably practicable.

Our liability in respect of damage to premises will be limited to the reasonable cost of repair, cleaning or making good, taking into account wear and tear and the age and condition of the property.

12. Waste Regulations and Prohibited Items

We operate in accordance with relevant waste management and environmental regulations in the United Kingdom. We are not a general waste carrier unless expressly stated, and we cannot dispose of certain types of waste as part of our standard removal services.

You must not include in your Goods any hazardous, toxic or controlled waste, including but not limited to chemicals, solvents, asbestos, gas cylinders, flammable liquids, explosives, medical or biological waste, or any items designated as hazardous under applicable law.

We are unable to dispose of household waste, construction rubble, large quantities of garden waste or similar materials unless specifically agreed in advance as a separate, compliant waste removal service. Additional charges will apply, and we may require proof that the materials can lawfully be transported and disposed of.

If we discover prohibited items or waste among your Goods, we may refuse to transport them, require you to remove them, or, where necessary, notify the relevant authorities. You will be responsible for any costs, fines or liabilities incurred by us as a result of your failure to comply with waste and environmental regulations.

13. Delays Outside Our Control

We will make reasonable efforts to carry out the Services at the agreed dates and times, but timings are approximate and may be affected by factors beyond our control, such as traffic, road works, accidents, weather conditions, breakdowns or delays caused by third parties.

We will not be liable for any loss, costs or inconvenience arising from delays or failure to perform the Services due to events outside our reasonable control. In such circumstances, we will aim to keep you informed and to complete the Services as soon as reasonably practicable.

14. Complaints

If you are dissatisfied with any aspect of the Services, you should inform us as soon as possible so that we have a reasonable opportunity to investigate and, where appropriate, remedy the issue.

Complaints relating to loss of or damage to Goods, or to property, should be reported promptly with reasonable details, including photographs where available. Unreasonable delay in reporting may affect our ability to investigate or our liability.

15. Data Protection

We will collect and use your personal information only as necessary for the performance of the Contract, for administration and accounting purposes, and to comply with our legal obligations.

Your personal information will be handled in accordance with applicable data protection laws in the United Kingdom. We will not sell your personal data to third parties. We may share data with trusted partners where necessary to provide the Services, such as subcontractors or insurers, subject to appropriate safeguards.

16. Variation

We may amend these Terms and Conditions from time to time. The version in force at the time you make your booking will apply to your Contract, unless we agree in writing to a later version.

Any changes to the Services, charges or key terms must be agreed in writing between you and us in order to be binding.

17. Severability

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.

You and we each agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, including non contractual disputes or claims.

By proceeding with a booking or using our Services, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.